Terms & Conditions

By accessing this website or placing an order with Laddo Raja, you agree to the following Terms & Conditions.

Orders

All orders are subject to availability.

We reserve the right to refuse or cancel an order if a product becomes unavailable, incorrect pricing is displayed, or other unforeseen circumstances arise.

Product Information

We make every effort to ensure product descriptions, images, and pricing are accurate. However, colours, sizes, and presentation may vary slightly due to the handmade nature of our products.

Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Prices may change without prior notice.

Click & Collect

Customers selecting Click & Collect will be notified when their order is ready for collection.

Please collect your order during the agreed collection time to maintain product freshness.

Local Delivery

We currently deliver to selected suburbs in Melbourne's west, including:

Tarneit
Truganina
Point Cook
Wyndham Vale
Werribee
Williams Landing

A minimum order value of $100 applies for local delivery.

Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.

Food Allergies

Our products may contain or come into contact with:

Milk
Ghee
Nuts
Peanuts
Wheat (Gluten)
Soy
Sesame

If you have any allergies or dietary concerns, please contact us before placing your order.

Refunds & Returns

Due to the perishable nature of our sweets and food products, we are unable to accept returns or offer refunds for change of mind.

If you receive an incorrect or damaged order, please contact us within 24 hours of receiving your order. We will review the issue and work with you to provide an appropriate resolution where applicable.

Website Content

All content, including text, images, logos, and branding on this website, remains the property of Laddo Raja and may not be copied, reproduced, or distributed without prior written permission.

Limitation of Liability

While we strive to provide accurate information and quality products, Laddo Raja is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except where required by Australian Consumer Law.

Australian Consumer Law

Nothing in these Terms & Conditions excludes or limits any rights you may have under the Australian Consumer Law.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will become effective once published on this website.